Privacy Policy

Introduction

Truck Spine ("we," "our," or "us") is committed to protecting the confidentiality and security of the personal and business information you provide when using our dispatch services, visiting our website, or communicating with us. By engaging with our platform, you consent to the collection, use, and handling of your information as described in this statement.

Information We Collect

We gather information necessary to provide and improve our services. This includes personal and business details such as your name, email, phone number, company name, MC/DOT number, ZIP code, dispatch documents, and payment-related information handled through trusted providers. We also collect digital interaction data automatically, including device type, browser, IP address, pages visited, time on site, and form activity. Communication records, including emails, calls, SMS/MMS messages, and chat submissions, along with your consent and authorization for notifications, are also retained.

How We Use Your Information

Your information is used to facilitate dispatch operations, verify carrier details, provide updates, manage accounts and payments, enhance platform performance, prevent misuse or fraud, and comply with legal or regulatory requirements. With your consent, we may also provide optional service updates or promotional communications.

Information Sharing

Truck Spine does not sell, rent, or trade your data. We share information only with trusted third parties to support dispatch operations, such as brokers, load boards, insurance providers, and essential service providers like IT vendors and payment processors. All third parties are bound by confidentiality agreements. Data may also be disclosed to comply with legal obligations or to protect rights, safety, or compliance. Mobile numbers and SMS/MMS consent information are never shared for third-party marketing purposes.

SMS/MMS & 10DLC Messaging Compliance

Truck Spine strictly follows industry standards and 10DLC requirements for text messaging. We ensure that all communications are fully compliant and transparent, including:

• Clear disclosure on web forms regarding message frequency, possible data charges, and opt-out instructions.
• Collection of consent through checkboxes on web forms, verbal authorization during calls, or user-initiated inbound messages.
• Users can reply STOP to discontinue messages or HELP for support.
• Opt-in confirmation is required for newly added numbers, and every message includes the required opt-out notice.

Cookies & Tracking Technologies

We use cookies and analytics tools to maintain site functionality, remember user preferences, analyze traffic patterns, and improve marketing accuracy. Users may disable cookies via their browser settings.

Data Security

Your information is protected with multiple security measures, including encryption, secure server infrastructure, controlled internal access, and continuous monitoring. While we follow industry best practices, no system is completely risk-free.

Your Privacy Rights

Depending on your jurisdiction, you may request access to your information, correction of inaccuracies, deletion where permissible, limitation of processing, or withdrawal of marketing consent.

Data Retention

We retain information only as long as necessary to deliver services, meet legal obligations, resolve disputes, or enforce agreements. Some operational documents may be stored for up to seven years to comply with regulations.

External Links

Our website may contain links to third-party platforms. Truck Spine is not responsible for the privacy practices of external websites.

Policy Updates

This statement may be updated periodically. All changes will be reflected with a new "Last Revised" date.

Contact Information

For privacy-related inquiries, please contact: